Competition is tough in almost all industries today hotel industry is no different in this regard. And, decisions of people are largely influenced by what they see, read or hear from other reliable sources.
While earlier (means before Internet became so popular), people relied more on word of mouth and authentic reviews from people to decide on their If you own a hotel and are worried about the negative ratings it has got from a handful few unhappy customers, you must take the help of a professional reputation management company like SynapseInteractive to help you get rid of these negative ratings and replace them with positive ones.
The impact of poor ratings can be huge on your business. People these days rely on the Internet and reviews on various travel websites, such as MakeMyTrip, TripAdvisor, etc, can influence their decisions.
If you have positive ratings on these sites, you can get more customers but,